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Consequently, the complaint was marked as “unresolved,” and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. Please note that some of these may only be available to players from selected countries. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them. We’re committed to transparency and helping players make informed decisions.
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The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication.
